Ophelia Lace Maxi

Cold hand wash only. Do not soak, bleach, or tumble dry. Hang to dry in shade. Cool iron inside out if needed. Dry clean recommended for delicate styles. For embellished, feathered, or metallic fabrics, spot clean or dry clean only.

All orders are shipped from our warehouse in Melbourne, Australia.

Standard Shipping (within Australia): $9.99, typically delivered within 6–8 business days.
Express Shipping (within Australia, Hot Ticket items only): $14.99, typically delivered within 1–3 business days.
Free Shipping: free standard shipping within Australia on orders over $200.

International Orders: typically delivered within 8–10 business days. Customs duties, import taxes and clearance fees are the customer’s responsibility and may need to be paid before your parcel is released.

USA customers: import duties are included in your shipping cost, so nothing extra is payable on delivery.

Shipping options and timelines are shown at checkout. Unsure? Text us on 0401 392 000.

Free returns for store credit. Send it back within 14 days of delivery for store credit with free return shipping (Australian customers), no restocking fee and no expiry.

Prefer a refund? Refunds are also available within 14 days. Return postage and a $15 restocking fee apply.

Full returns policy

At Styled Collective, your satisfaction is important to us. We understand that sometimes a piece doesn’t work out, and we aim to provide fair and transparent return options while operating sustainably as a small Australian business.

Return Options

1. Store Credit
We offer complimentary return shipping for store credit returns within 14 days of delivery.

Store credit has no expiry and no restocking fee.

2. Refund
Refunds are available within 14 days of delivery under the following conditions:

• Return shipping is at the customer’s expense.

• A $15 restocking fee applies to cover processing, inspection, and restocking. This amount will be deducted from your refund total.

Refunds are processed once your return is received and inspected. Please allow up to 3 business days for funds to appear in your original payment method.

Exchanges & Store Credit Limit

Each order is eligible for an initial return for a size exchange, store credit or refund in accordance with our Returns Policy.

Any subsequent returns are eligible for store credit only, provided the items meet our standard return conditions.

All return shipping costs for subsequent returns are the customer’s responsibility.

This policy applies to change-of-mind returns and does not affect your rights under Australian Consumer Law.

Final Sale Items & Black Friday

• Items marked Final Sale are not eligible for a refund or store credit for change-of-mind reasons, including incorrect size, fit, colour, or simply deciding you no longer want the item.

• This policy does not limit your rights under Australian Consumer Law. If an item is faulty, not as described, or does not meet acceptable quality standards, you are entitled to a remedy. Please be aware, we photograph all pieces from every angle before they leave the warehouse.

Return Conditions

To be eligible for a return:

• Items must be returned within 14 days of delivery.

• The original security tag must remain attached.

• Items must be unworn, unwashed, and in original condition.

• Items must be returned in original packaging.

• A valid tracking number must be provided.

• Shipping fees paid at checkout are non-refundable.

• Styled Collective is not responsible for items lost or damaged in transit.

• Return labels for store credit are only provided for Australian customers.

How to Start a Return

Email info@styledcollective.com.au with your order number and request. If eligible for store credit, we will provide a prepaid return label. Refund returns must be sent at the customer’s expense.

Faulty Items

If your item arrives faulty or damaged, please contact us within 48 hours of delivery with your order number and clear photos of the issue. We will resolve the matter promptly in accordance with Australian Consumer Law.

Rejected Returns

Items that do not meet the conditions above will be returned to the sender at the customer’s expense.